Yellow Pages United's Frequently Asked Questions

About Yellow Pages United

• Who are Yellow Pages United?

  We are a national, independent Yellow Pages company that loves helping businesses get found by customers online. Proud to be accredited with the Better Business Bureau, Yellow Pages United only contacts businesses through direct mail and online advertising. We never use telemarketing to gain new customers like some other Yellow Pages companies. For more information about our history, goals, our process and our company vision, please visit our About Us page.
• What is BizYellow?
  

  The advertising needs of a business owner are constantly evolving, which is why we created BizYellow business web pages. BizYellow web pages are included with every Yellow Pages United account at no extra cost, built to rank on search engines like Google, Bing and Yahoo and look great on mobile devices and tablets. Find your customizable business page at BizYellow.com to expand your online profile.

  Click here to learn more about BizYellow's powerful features.
• What can Yellow Pages United and BizYellow do for my business?
  

  Our online Yellow Pages gives you two distinct advantages: a search engine that helps customers find your business; and a site structure that allows users of all major search engines to find your business easily. It’s like having a billboard on the internet.

  You get a beautiful—and always current—listing on the web, and we make it easier for your customers to see it. That means more business for you.

  Read more about what's included with your listing.

Yellow Pages United Order Forms

• I received an order form in the mail. What are my options?
  

  Our order form is an invitation to join the Yellow Pages United family. If you are interested in boosting your online presence and getting more customers, you can sign up online in minutes or complete the form and mail or fax it back to us at 1-866-443-7679. If you'd like to save time, sign up online.

  If you're not interested in our services at this time, just disregard the order form and we won't create a listing for you.

  Need even more options?
• How much does this cost?
  

  You can find pricing information in the terms and conditions on the front and back of the order form you have received.

  Click here for more information about our pricing and features.

• Can I set up a listing online without returning the order form?
  

  You certainly can! All you need is the reference number from the form and your zip code to create your account online.

  If you no longer have the order form, don't worry; you can still create an account online in three easy steps.
• My information is wrong on the order form, can I change it?
  

  Definitely! You can make corrections right on the order form before returning it to us. Just make sure the corrections are on the portion of the order form that you will be returning. You can also change the information immediately by signing up online.

  Want to know more about how we receive your listing information?

Yellow Pages United Invoices

• Why have I received an invoice?
  

  If you are receiving an invoice from us that means you, or someone from your business has returned one of our order forms or created an account online. For your convenience, we have placed a copy of the order form that initiated your account on the front of your invoice.

  Learn everything there is to know about our order form and invoicing process.
• When do you send renewal notices?
  

  Our online services are setup to renew every six months. We will automatically send a renewal notice when your new six-month service cycle begins so that you have an opportunity to update your records and avoid having your service interrupted.
• When is my payment due?
  

  Payments are usually due upon receipt of your invoice. If you need more time to pay your invoice, please contact our Customer Service department to arrange a payment schedule that is more comfortable for you.

Yellow Pages United Business Listings

• What is a Yellow Pages United Enhanced Listing?
  

  An Enhanced Listing gives you full control over what people see when they find your listing information on YellowPagesUnited.com. Your customers can see you on Google Maps, click directly to your website and click or tap to call your phone number.

  Enhanced listings also come with a fully customizable, search engine optimized BizYellow webpage at no extra cost. BizYellow gets you found even faster on search engines with powerful, easy to use features like photo and video galleries, coupon creation, 1-touch social media updating and traffic stats. Plus, our professional responsive design ensures that your page looks great on phones, tablets or whatever screen searchers are using.
• What is a Basic Listing?
  

  A basic listing includes the limited information provided by our data sources, including only your business name, address and phone number. While we try our best to ensure quality data, this information can sometimes be incorrect.
• My Basic Listing is incorrect, can I fix it?
  

  Yellow Pages United receives its Basic Listing business information from public records databases that are supplied by various large data providers across the country. If your basic listing is incorrect on YellowPagesUnited.com, you can update it by subscribing with us. If you aren’t interested in all the benefits of a Yellow Pages United subscription, which includes a BizYellow Business page at no additional cost, you can request to be removed from our basic listings.

  To update and optimize your online presence, create an account.

  If optimizing your online business profile isn't right for your business at this time, simply contact us to have your business removed from our basic listings.
• What is the difference between a Basic listing and an Enhanced listing?
  

  Enhanced Listings - and your BizYellow page - help people quickly find your business online by giving you the power to customize your information. Basic Listings provide a smaller audience with only limited information about your business.

Your Yellow Pages United Account

• Can I make changes to my listing information online?
  

  You sure can, and it’s easy! Simply sign in with your invoice number to update your account information, make a payment and more.
• How do I close my account?
  

  We want all of our customers to be happy with the services we provide. If a search-optimized online business profile isn’t right for your business at this time, there are several convenient ways to cancel your service with us:

  • Visit our Customer Service Help Center for all of your online options
  • Call our Customer Service representatives toll-free at 1-866-355-6101
  • Fax your cancellation request toll-free to 1-866-443-7679
  • Email your cancellation request to cs@yellowpagesunited.com
  • Click here to cancel your account.
• How do I get a copy of your W9?
  

  With your invoice number and zip code, log in to your account to access a downloadable PDF of our W9.